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Here’s a list of quick answers for questions we’re often asked. If you still have questions after reading these, please click here and contact us. We look forward to working with you.
Most orders are shipped within five business days. Holidays can slow down production (we’re a small team), so please order in advance around holidays to make sure your gifts arrive in time.
US orders are shipped via FedEx Ground or USPS Priority Mail from Charlotte, North Carolina, which adds 1-5 days of shipping time depending on your location. Contact us if you need faster shipping and we can provide a quote. International orders are shipped with FedEx International Priority, which adds 3-5 days of shipping time, depending on what part of the world you live in. All orders receive tracking numbers.
Custom prints will take an additional 1-2 weeks for the development of the print. Please click here for more information on custom City Prints.
The answer is always yes! There are a couple ways to get your hands on a print that we don’t have listed on our site.
- Send us a note using the contact form here. If we get enough requests, we will create the print and add it to the site.
- You can commission us to do a custom print and you won’t have to wait. Please click here for more information on custom City Prints.
Yes, we can ship to most countries via FedEx International. In the first step of the checkout process, select your country from the drop down box to see the rate and type of shipping provided. The customer will be required to pay any additional tax, duties and advancement fees. Please check with FedEx International for questions on duties in your area.
US orders containing unframed prints are shipped via USPS Priority Mail from Charlotte, North Carolina. US orders containing frames are shipped via FedEx Ground or FedEx Home Delivery. International orders are shipped with FedEx International. All orders receive tracking numbers.
We guarantee 100% customer satisfaction. If you are not happy with the quality of your print, contact us within 30 days of receiving your order and we will print and ship another free of charge. We can’t offer refunds if you simply changed your mind. We describe our prints in detail on the site and have a bunch of pictures. Please ask us questions prior to your order if there’s anything you’re unsure about.
Yes, any City Print in our store can be personalized. Personalizations can include editing the colors to match your space, adding icons to mark locations, or printing at a larger size. If you would like to personalize a print, please contact us here and we will be in touch within 24 hours with a quote. There will be a small fee depending on the complexity of your request.
Yes, we can print up to 4′ x 8′, but we have to use a large format press so the price does increase. We can print up to 26″ x 38″ on our special pearlescent stock. Prints larger than 26″ x 38″ will be printed on a heavy 24 pt clay-coated stock. Please contact us for a quote.
Yes, we can create an original work for a location of your choosing. Please click here for more information.
Yes! We offer discounts if you order multiple copies of the same print. Please click here to contact us and we can work out some great pricing for you.
There are two options for framing our 12″ x 12″ prints:
1. 23” x 23” Frame and Matt (recommended)
Our 23″ x 23″ frames are black with a 1.75” wide genuine-wood molding and a 11.75” x 11.75” measurement inside the mat. Print is enhanced with a soft white acid-free mat, which is bevel cut and placed on top of the prints. The print and matt are protected by a premium crystal-clear acrylic overlay. The back of the frame is sealed with a dust cover for added protection. Industrial silver hanging hardware is bolted to the back of the frame – ready to hang on your wall. Pictured below.
2. 16.5” x 16.5” Frame
Our 16.5″ x 16.5″ frames are black with a 2.75” wide heavy polystyrene molding. We chose to mount the prints without an acrylic overlay, which shows off the unique properties of our paper stock when it hits the light. The back of the frame is sealed with a dust cover for added protection. Industrial silver hanging hardware is bolted to the back of the frame – ready to hang on your wall. Pictured below.
3. 1.5″ Deep, Gallery-Wrapped Canvas
We print directly on high-quality canvas, then stretch the image over heavy gauge 1.5″ deep wood stretcher bars. Corners are braced with additional bars and heavy hardware is attached to the back so your piece is ready to hang. You can add gallery wrapped canvas to any print in our inventory by selecting that option on the product page. Square City Prints will be 30″ x 30″ on canvas, rectangular prints will be 30″ x 40″. Pictured below.
We are always interested in working with retailers and distributors that are a good fit. Please contact us for details.
Katie, Tony and Tim Rodono – read the story behind City Prints here.